Returns & Exchanges
Articles are accepted for credit or exchange if purchase is returned in saleable condition with receipt within 30 days.
Kindly note that custom made jewelry and engraved items cannot be returned.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email at firstname.lastname@example.org and send your item to: 733 Humbolt St Victoria British Columbia CA V8W 1B1.
To return your product, you should mail your product to: 733 Humbolt St Victoria British Columbia CA V8W 1B1
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.